Chatbot data handling
Runs Agents provides this chatbot for the organization whose website you are visiting. This notice explains how the chatbot handles your information. It supplements that organization's privacy policy, which is linked in the chatbot when provided.
Information we collect
We record your messages, chatbot responses, information you provide in forms, and submission results. The chatbot also creates conversation summaries and inquiry classifications.
Your browser stores visitor and conversation identifiers so you can return to your conversation.
How your information is used
Your information is used to answer questions, route inquiries, help complete and submit forms, and keep records for inquiry handling.
Authorized staff at the organization can review this information. Conversation summaries, your contact information, and form information may also be sent to the organization's designated email recipients so they can handle your inquiry.
AI and service providers
Cloudflare provides hosting, infrastructure, and email delivery. Depending on the organization's setup, conversation records are stored using Cloudflare or Turso. Merge Gateway routes AI requests to model providers. The model providers that process requests can vary.
We send AI requests only to services that Merge Gateway classifies as zero data retention. Providers may still handle technical information about requests under their own policies.
Runs Agents does not use your private conversations or personal information to train, improve, evaluate, or validate AI models.
Storage and processing locations
Where conversation records are stored depends on the organization's selected storage arrangement. AI and other processing can take place outside that storage region. Infrastructure providers may retain technical request information, such as network details and timing, globally.
How long records are kept
Conversation records and related information are retained indefinitely, with no automatic expiry. For questions about retention or requests to delete your information, contact the organization through its website or the privacy contact shown in the chatbot, when provided.
Form assistance
We ask for your agreement before form assistance begins. You can review and correct your responses and confirm them before the form is submitted.
Privacy questions and requests
For questions about your personal information or requests to access, correct, or delete it, contact the organization whose website you are visiting. Use the privacy policy or privacy contact shown in the chatbot, when provided, or contact the organization through its website.