Runs Agents documentation
Set up, understand, and manage the AI chatbot on your website.
On this page
What Runs Agents does
Runs Agents adds an AI chatbot to your website. Visitors can ask questions in natural language, explore your published information, and receive help choosing a form. For a connected in-chat form, the assistant can reuse information from the conversation, collect missing answers, and submit after the visitor reviews and confirms them.
Your team uses the management portal to configure the assistant, choose knowledge sources, connect forms, review conversations, and receive email notifications. The chatbot is AI. Its answers, summaries, translations, and classifications can contain mistakes.
This documentation is for your organization's staff using the management portal, with website setup guidance for the people installing the chatbot.
Find your starting point
| What you want to do | Where to start |
|---|---|
| Launch your first chatbot | Set up your first chatbot |
| Change the greeting or response guidance | Configure your chatbot |
| Choose what the assistant can answer from | Add knowledge sources |
| Collect an inquiry or registration | Configure forms |
| Put the chatbot on a website | Install on your website |
| Understand storage and AI processing | Data residency and data handling |
| Review what a visitor asked | Conversations and contacts |
How the pieces fit together
A workspace contains your team's accounts, configuration, conversations, and forms. Knowledge sources supply public material for answers. Website installations control where the chatbot appears. These are separate settings: adding a website as knowledge does not authorize it to display the widget, and installing the widget does not automatically index that website.
Classifications organize visitor needs and recommend forms. They are configurable for your organization. An unclassified visitor can still ask questions and choose an available form.
Supported features
The interface supports English, Japanese, and Simplified Chinese. Knowledge comes from configured public websites and supported public documents linked within their scope. There is no authenticated document fetch or private-file upload workflow.
Your team can review recorded conversations in the portal. In-chat forms can receive submissions in your Runs Agents workspace or send them to Contact Form 7. Link-only forms direct visitors to a form on your website.
Read before collecting real inquiries
Choose your workspace's storage region carefully. It cannot be changed through the product after creation. Regional record storage does not mean every processing activity or infrastructure record stays in that region. Configure the organization's privacy information and understand retention and deletion before launch.