Workspace settings

Internal name and public name

In workspace settings, Workspace name is the private label used by your team. It helps staff recognize the workspace in navigation and administrative context.

The visitor-facing organization name is Public name in Agent. Changing the internal workspace name is not the way to update your published organization name. See Configure your chatbot.

Workspace address

The identifier chosen at creation forms the workspace's hostname and identifies it in the installation script. For example, a workspace called example-team uses its own workspace address beneath the Runs Agents domain.

This identifier is globally unique and cannot be renamed or reassigned through the product. Changing the internal display name does not change the address, install code, or stored records.

Timezone

Timezone is the workspace's business default. New accounts inherit it, and notification destinations without a linked staff account use it for email timestamps. Existing staff accounts retain their own observed browser timezone; changing the workspace timezone does not rewrite every member's preference.

The initial workspace timezone comes from the creator's valid browser timezone, with UTC as the fallback. The operational activity strip groups daily values by UTC rather than the workspace timezone.

Data residency

Workspace settings show the selected Data residency. It is chosen at creation and cannot be moved through the product. Regional storage applies to the workspace service records; AI processing, infrastructure metadata, and external deliveries have separate boundaries. Read Data residency before deciding whether an arrangement meets your requirements.

Separate workspaces and accounts

Staff accounts belong to a workspace. Using the same email in another workspace does not create shared membership or automatically share settings, passwords, or conversation access.

The workspace switcher remembers workspaces authenticated in the current browser. That list is navigation history, not permission to access their data. A new browser may require you to open the workspace address and sign in again. See Team and account access.