Languages and translations
Distinguish interface language, visitor language, form availability, and submission translation.
On this page
Interface language and conversation language
The language switcher saves your choice for future pages. Without a saved choice, a language in the page address selects the translation; otherwise the default is English. Browser language settings do not select the page language. A visitor can write in a different language without changing the surrounding buttons.
The system records language information from visitor messages. Short, ambiguous, or mixed-language messages can require context. Language detection is an aid, not a guarantee that every message has one clear language. The three supported interface languages do not guarantee equal answer quality in every language an AI model can understand.
Organization and assistant text
Public name contains authoritative English, Japanese, and Simplified Chinese organization names. The assistant name and welcome have supported language versions prepared when their settings are saved. Instructions remain as written.
Review names, promises, specialized terminology, and form questions in each language before launch. An automatically prepared translation still needs customer review.
Form language has three separate settings
| Concern | What determines it |
|---|---|
| Availability | Available for these languages matches an observed visitor language, current interface language, or explicitly requested form language. |
| Display | An explicit requested form language takes precedence; otherwise the supported dominant conversation language or interface fallback determines the displayed questions. |
| Delivery | Submission translation optionally translates eligible free-text answers before sending them to the destination. |
A Japanese interface does not mean every form must be submitted in Japanese. A form offered for multiple languages is still one configured form with the same destination field names.
Which submitted values are translated?
Only fields configured as Free text or Free text, multi-line are eligible for submission translation. Plain text, names and other values entered into plain-text fields, email, telephone, choices, and fixed values are delivered without that translation. Choose the answer type carefully: use plain text for names and identifiers that must remain exact.
Copied fields follow their source. Visitor-visible saved answers stay in their original form; the prepared delivery translation does not replace them. Translating answers does not translate the receiving system's field names or option values.
Staff translations
Recorded messages and conversation summaries are prepared for the supported staff languages in the background. Translations can appear after the message itself. The portal can show original content while a translation is unavailable. Contact values and supporting quotations are evidence and are not separate translated contact profiles.
Check original wording when a translated detail affects a commitment or a person's identity. See Review conversations and contacts.