Data residency
Understand regional record storage and the separate locations of AI processing, metadata, and external deliveries.
On this page
What the selected region covers
The workspace's selected backend stores its service records. These include staff accounts and credentials, invitations, conversations and messages, contact records, classifications, form configuration and entries, notification destinations, preferences, and knowledge-source configuration and state.
Pinned regional storage uses Turso. The Global option uses Cloudflare storage without promising one specific country. Workspace settings display the selected arrangement.
Available storage regions
| Option | Location |
|---|---|
| Global | Cloudflare global storage arrangement; no selected-country guarantee. |
| Japan | Tokyo |
| India | Mumbai |
| Australia | Sydney |
| Canada | Montreal |
| Sweden | Stockholm |
| Ireland | Dublin |
| Brazil | São Paulo |
| United States | N. Virginia, Ohio, or Oregon, selected individually. |
Choose the region during Create workspace. The choice is fixed after creation and cannot be moved through workspace settings. Choosing another region is not an in-product migration process.
Storage location and processing location differ
| Data or activity | Location boundary |
|---|---|
| Workspace service records | Stored in the workspace's selected backend. |
| Application and connection processing | Cloudflare infrastructure can process requests outside the selected database region. |
| AI requests | Merge Gateway routes requests to model providers; processing can occur outside the workspace storage region. |
| Infrastructure metadata | Technical information about requests can be retained globally. |
| Public knowledge and derived search data | Stored separately from private regional workspace records; not covered by a private-data regional storage promise. |
| Notification emails | Copies pass to designated recipients and their email services. |
| Submitted forms | Copies pass to the configured receiving website or service. |
| Browser storage | Identifiers, agreement state, and drafts are stored on the visitor's device when available. |
The selected region applies to workspace record storage. Application and AI processing can take place outside that region.
AI retention and training are separate questions
Runs Agents routes AI requests through services classified by Merge Gateway as zero data retention. This does not mean there is no processing, no vendor technical metadata, no caching under provider policies, or no conversation record in your workspace.
Runs Agents does not use private conversations or personal information to train, improve, evaluate, or validate AI models. See Data collection, use, and access for providers and uses, and Retention and deletion for workspace records.
Check requirements before choosing
Assess the complete data flow against your organization's location requirements before collecting personal information. If your requirement includes all processing and all associated metadata remaining in one country, the selected storage region alone does not establish that requirement.